WHO WE SERVE
The industry varies more than the problem does.
Since 2013 we've worked across a fairly wide spread of industries, and the pattern barely changes.
A growing organization picks up software one purchase at a time. Each system ends up knowing part of the story. People quietly become the glue. Somebody exports. Somebody retypes. Somebody spends every afternoon rebuilding a spreadsheet report that should have built itself.
What changes from industry to industry is which systems are involved and what the gaps cost. Here’s what that looks like in a few of the places we work most.
Behavioral Health
Behavioral health programs answer to more masters than most industries: clinical records in one system, assessments in another, billing and claims in a third, and funders who want outcomes data that aggregates all of them. The people doing the work invest nights and weekends catching up on reporting and we’ve seen it firsthand. We’ve build assessments platforms that have been collecting data from more than 15,000 sources for nearly a decade. The reporting that used to be the hard part became the part that takes care of itself.
Education & Workforce
Schools and workforce agencies live under reporting obligations that their systems were never designed to meet together. Student or participant data sits in one platform, outcomes in another, attendance somewhere else, and the report the funder needs requires all three. So do the compliance requirements like COPPA, FERPA, And HIPAA. We’ve watched programs spend two months a year assembling reports by hand. One national program we work with used to answer questions annually, because that’s how long the assembly took. Now it answers them whenever somebody asks.
Government
Public agencies run on systems that outlast the people who bought them. The bridges between departments are usually a spreadsheet with one person’s name on it. Record requests take weeks because the data lives in four places. Compliance reporting eats staff time that was budgeted for actual services. We connect what’s already there, because in government the answer is almost never “buy another system.” There are plenty of those already.
Industrial
Fabrication, service, parts, and compliance each tend to run their own software. The same customer or same job touches all of them without any of them knowing it. Inventory is a special problem. one client found $560,000 in inventory that only existed on a yellow legal pad. Acquisitions make it worse: they duplicate everything. We wire the divisions together so the whole operation reads as one business, because it is.
Firms bill time and, somehow, the systems tracking the time, the client, the project, and the invoice usually don’t talk. Utilization reports get assembled by a partner at night. The CRM knows things the billing system doesn’t. The billing system knows things that go unreviewed until year-end. We connect the pieces so the numbers a firm runs show up without anyone playing courier between screens.
Real estate operations grown one tool at a time. A CRM the team half uses, listing platforms, transaction spreadsheets, and inbox where half of the real information actually lives. Since none of it connects, the founder becomes the integration layer, and every status question routes through one very tired person. We build the pipeline visibility and owner reporting that gets the founder out of that job.
Restaurant numbers scatter by default. Point of sale, scheduling, inventory, payroll, delivery platforms, and a spreadsheet a manager updates when things slow down. Month-end pulls it together eventually, but by then you’re reading history instead of running the place. We put the handful of numbers that matter in front of operators every morning, assembled by nobody.
Contractors run estimating, project management, field tools, and accounting as separate worlds. The office pays for it in retying and stale numbers. One electrical contractor’s leadership now watches live project financials pulled straight from their ERP instead of waiting on a monthly spreadsheet somebody had to build and maintain. The field-to-office gap is where most of the money leaks, and it’s fixable without replacing anything.
Don't see your industry?
The list above is where we’ve worked most, not a fence. if your tools each hold a different piece of the truth and nobody can see the whole picture, the industry label matters less than you’d think.
Every engagement starts the same way regardless: a fixed-price Systems Integration Audit. We map what’s already in place, the gems and the gaps in the data, where the manual work lives, and what it’s costing. You get a written report you can act on with our without us.